Catalent Pharma Solutions

Customer Account Manager

Position Summary

Catalent is a global, high-growth, public company, and a leading partner for the pharmaceutical industry in the development and manufacturing of new treatments for patients worldwide. Your talents, ideas, and passion are essential to our mission: to help people live better, healthier lives. Catalent is committed to a Patient First culture through excellence in quality and compliance, and to the safety of every patient, consumer and Catalent employee. Catalent’s Winchester location is the flagship US manufacturing location for modified drug release, large scale oral dose forms with integrated analytical and development services. With over 30 years of expertise in product development, technology transfers and commercial manufacturing, and roots in industry-leading Glatt technology.

The Customer Account Manager acts as the primary site contact and liaison to manage a set of assigned customer accounts related to supply of commercialized products and services. The Account Manager is responsible for building and maintaining strong customer relationships and creating a consistent experience while promoting the Catalent brand with guidance as needed from the leadership.

Monday-Friday 8 AM-5 PM

The Role

• Act as primary customer/site contact for assigned accounts.

• Will be considered site point of contact for assigned customer accounts and takes ownership for overall facilitation of product supply.

• General knowledge and understanding of customer contracts (Supply Agreement/Quality Agreement) including but not limited to firm-zones; purchase order requirements; delivery requirements; limits of liability.

• Relays Voice Of Customer to leadership, host and facilitates Client meetings, drives actions to closure.

• Supports site demand planning and S&OP process for all assigned accounts.

• Manages regular communication with internal and external stake holders through team meetings, utilizing tools included but not limited to customer trackers, email, phone calls and ad hoc meetings as necessary, following escalation path when challenges arise.

• Interacts with internal personnel as to approach and resolve customer actions/deliverables, pro-actively communicating customer deliverables and driving results.

• Coordinates with Supply Planning team, Materials team, Quality team, and Warehouse team to ensure on-time delivery of products to customers.

• Ensures timely and accurate Invoicing for all product and services delivered to Clients, facilitates timely collection of receivables.

• Other duties as assigned.

The Candidate

• Bachelor’s degree with 1+ years customer account management, sales or project coordination experience OR HS Diploma / Associates Degree with 5+ years customer account management, sales or project coordination experience.

• Project management/coordination experience is preferred.

• Understanding of supply chain and related supply chain services is preferable.

• Excellent problem solving and analytical skills are required. 

• Experience using ERP systems is preferred

• Basic Microsoft Office experience is required. 

• Knowledge and experience in GMP environment is an advantage

• Team player. Excellent verbal, written and interpersonal communication skills are required.

• Ability to remain well organized, detailed focused is required.

• Sustained sitting at desk or workstation with use of phones, computers and any other office equipment required for specified position.

• Static stance/standing as required.

• File/Folder storage with non-repetitive light weightlifting, reaching and forward bending as necessary.

• Infrequent lifting overhead reaching less than or equal to 15 lbs. with the ability to potentially be able to lift up to 35 lbs. and push/pull 40 lbs.

Why You Should Join Catalent

• Several Employee Resource Groups focusing on D&I

• Employee Stock Purchase Program

• Tuition Reimbursement – Let us help you finish your degree or earn a new one!

• Generous 401K match

• 152 hours accrued PTO + 8 paid holidays

Catalent offers rewarding opportunities to further your career! Join the global drug development and delivery leader and help us bring over 7,000 life-saving and life-enhancing products to patients around the world. Catalent is an exciting and growing international company where employees work directly with pharma, biopharma and consumer health companies of all sizes to advance new medicines from early development to clinical trials and to the market. Catalent produces more than 70 billion doses per year, and each one will be used by someone who is counting on us. Join us in making a difference.

Catalent is committed to the health and safety of its employees, visitors and the customers and patients we serve. As a result of the global pandemic, we have modified many of our recruitment and on-boarding processes to maintain everyone’s safety. The Human Resources teams will communicate all necessary safety processes and procedures throughout each stage.

personal initiative. dynamic pace. meaningful work.

Visit Catalent Careers (https://careers.catalent.com/us/en) to explore career opportunities.

Catalent is an Equal Opportunity Employer, including disability and veterans.

If you require reasonable accommodation for any part of the application or hiring process due to a disability, you may submit your request by sending an email, and confirming your request for an accommodation and include the job number, title and location to DisabilityAccommodations@catalent.com . This option is reserved for individuals who require accommodation due to a disability. Information received will be processed by a U.S. Catalent employee and then routed to a local recruiter who will provide assistance to ensure appropriate consideration in the application or hiring process.

Notice to Agency and Search Firm Representatives: Catalent Pharma Solutions (Catalent) is not accepting unsolicited resumes from agencies and/or search firms for this job posting. Resumes submitted to any Catalent employee by a third party agency and/or search firm without a valid written & signed search agreement, will become the sole property of Catalent. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.

Important Security Notice to U.S. Job Seekers:

Catalent NEVER asks candidates to provide any type of payment, bank details, photocopies of identification, social security number or other highly sensitive personal information during the offer process, and we NEVER do so via email or social media. If you receive any such request, DO NOT respond— it is a fraudulent request. Please forward such requests to spam@catalent.com for us to investigate with local authorities.

California Job Seekers can find our California Job Applicant Notice HERE (https://cdn.catalent.com/files/legal/CCPA-Privacy-Notice-at-Collection-for-California-Employees-and-Applicants-English.pdf) .