Job Information
Catalent Pharma Solutions Supervisor, IT Service Delivery in Harmans, Maryland
The IT Service Delivery Supervisor will be responsible for managing the team that ensures client-related technical issues are resolved in a quick and proper manner. This position will require significant interaction with internal clients, IT associates, and third-party service providers. The position requires a strong bias toward service, quality, customer satisfaction, mentorship, training, and leadership.
Catalent is a global, high-growth, public company, and a leading partner for the pharmaceutical industry in the development and manufacturing of new treatments for patients worldwide. Your talents, ideas, and passion are essential to our mission: to help people live better, healthier lives. Catalent is committed to a Patient First culture through excellence in quality and compliance, and to the safety of every patient, consumer and Catalent employee.
The role:
Manages day-to-day scheduling and prioritization for field service team members.
Mentor and develop team members, conduct team meetings as needed.
Understands technology issues and provide solutions based on proven methods.
Researches, evaluates, and provides technical solutions to address defined business requirements.
Identifies alternatives and presents recommendations that meet user needs and comply with established standards.
Interacts with clients to process service requests or resolve technical problems.
Replaces and rebuilds hardware components as needed.
Installs/removes/configures software applications.
User account administration.
Procurement in accordance with corporate guidelines.
The candidate:
Associate’s degree in computer science, engineering, or related technical discipline is required. Bachelor’s degree preferred.
IT industry standard certification is desired.
Minimum of 5 years of relevant direct IT technical support experience.
Work experience within a pharmaceutical manufacturing and/or laboratory environment is preferred but not required.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Ability to work effectively under pressure to meet deadlines.
Service-oriented attitude (flexible, personable, approachable)
Demonstrated Leadership skills and experience. Leads by example, keeps in mind organizational values, policies and goals. Develops and coaches team members.
The anticipated salary range for this position in Maryland is $95,000-$128,000 plus an annual bonus target. The final salary offered to a successful candidate may vary, and will be dependent on several factors that may include but are not limited to: the type and length of experience within the job, type and length of experience within the industry, skillset, education, business needs, etc. Catalent is a multi-state employer, and this salary range may not reflect positions that work in other states.
Why you should join Catalent:
Competitive medical benefits and 401K
152 hours PTO + 8 Paid Holidays
Dynamic, fast-paced work environment
Opportunity to work on Continuous Improvement Processes
Catalent offers rewarding opportunities to further your career! Join the global drug development and delivery leader and help us bring over 7,000 life-saving and life-enhancing products to patients around the world. Catalent is an exciting and growing international company where employees work directly with pharma, biopharma and consumer health companies of all sizes to advance new medicines from early development to clinical trials and to the market. Catalent produces more than 70 billion doses per year, and each one will be used by someone who is counting on us. Join us in making a difference.
personal initiative. dynamic pace. meaningful work.
Visit Catalent Careers (https://careers.catalent.com/us/en) to explore career opportunities.
Catalent is an Equal Opportunity Employer, including disability and veterans.
If you require reasonable accommodation for any part of the application or hiring process due to a disability, you may submit your request by sending an email, and confirming your request for an accommodation and include the job number, title and location to DisabilityAccommodations@catalent.com . This option is reserved for individuals who require accommodation due to a disability. Information received will be processed by a U.S. Catalent employee and then routed to a local recruiter who will provide assistance to ensure appropriate consideration in the application or hiring process.
Notice to Agency and Search Firm Representatives: Catalent Pharma Solutions (Catalent) is not accepting unsolicited resumes from agencies and/or search firms for this job posting. Resumes submitted to any Catalent employee by a third party agency and/or search firm without a valid written & signed search agreement, will become the sole property of Catalent. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.
Important Security Notice to U.S. Job Seekers:
Catalent NEVER asks candidates to provide any type of payment, bank details, photocopies of identification, social security number or other highly sensitive personal information during the offer process, and we NEVER do so via email or social media. If you receive any such request, DO NOT respond— it is a fraudulent request. Please forward such requests to spam@catalent.com for us to investigate with local authorities.
California Job Seekers can find our California Job Applicant Notice HERE (https://cdn.catalent.com/files/legal/CCPA-Privacy-Notice-at-Collection-for-California-Employees-and-Applicants-English.pdf) .