Catalent Pharma Solutions Customer Service Representative (m/w) in Cham, Switzerland

Job Description

Customer Service Representative (m/f)

The Customer Service Representative is the key contact for Catalent internal and external customers. The role of the Customer Service Representative is to translate the customer needs into production requirements for Catalent manufacturing sites located all over the world, as well as to provide customers with excellent support by channeling and coordinating their requests through the Catalent organization.

For this position a particular shift model from 03:00am to 11:00 am is requested in order to support operations in Asia-Pacific.

Main responsibilities:

  • Act as primary contact for assigned customer accounts

  • Coordinate communication with corresponding manufacturing sites and internal stakeholders in a timely manner

  • Responsible for the execution of the Order Management process, incl. collection of customer orders, creation of corresponding sales orders and purchase orders

  • Responsible for the follow up of the orders up to the delivery to customers to ensure service level excellence

  • Responsible for the billing and invoicing of customers

  • Responsible for customer and product master data maintenance in Catalent system

  • Responsible for the continuous improvement of Catalent Standard Operation Procedure and Work Instructions

  • Manage timely collection of customer forecast

  • Ensure appropriate reporting to management of Forecasts and KPI’s (On Time Delivery, Backorders, Customer temperature)

Required Skills and Qualifications:

  • Secondary degree as a minimum, but Bachelor’s degree preferred

  • 3-5 years’ experience in customer service or any other supply chain area or sales

  • Experience in pharma industry preferred

  • Experience in contract manufacturing organization preferred

  • APICS CPIM certification a plus

  • Fluent in English, German or any other language is a plus

  • Excellent communication skills, proactive personality, result focused & Problem solving

  • Ability to manage and retain technical information

About Catalent

Catalent offers rewarding opportunities to further your career! Join the global drug development and delivery leader and help us bring over 7,000 life-saving and life-enhancing products to patients around the world. Catalent is an exciting and growing international company where employees work directly with pharma, biopharma and consumer health companies of all sizes to advance new medicines from early development to clinical trials and to the market. Catalent produces more than 70 billion doses per year, and each one will be used by someone who is counting on us. Join us in making a difference.

Catalent. More products. Better treatments. Reliably supplied. ™Visit www.catalent.com/careers to explore career opportunities.

Catalent is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status. If you require reasonable accommodation for any part of the application or hiring process due to a disability, you may submit your request by sending an email along with the job number and title to Jobs@catalent.com. This option is reserved for individuals who require accommodation due to a disability. Information received will be routed to a recruiter who will provide assistance to ensure appropriate consideration in the application or hiring process.

Catalent = Catalyst + Talent

Your talents, ideas, and passion are essential to our mission: to develop, manufacture, and supply products that help people live better, healthier lives. Join us!

Grow with us. Be challenged. Make a personal impact.

Catalent is the perfect place to grow your career if…

  • You enjoy the fast pace of a start-up, but want the opportunities and stability of a growing, publicly traded company (Listed on NYSE: CTLT).

  • You want meaningful work. From cough treatments to cancer-fighting drugs, biologics, and vitamins, we help develop, launch, and supply over 200 new products each year – more than any branded drug maker in the world!

  • You want to plant your career in a growing company. Over the last five years, Catalent has re-invested more than $2 billion back into the company and its people.

  • You are excited about learning, collaborating, and growing alongside a global diverse team. Our team of more than 11,000 comes to work every day ready to overcome new challenges with teamwork, advanced technologies, and a passion to deliver by putting patients first.

  • You want to make a global impact! From North America to Europe, Asia to Latin America, we have innovative science and manufacturing teams who are looking for YOU!

  • See how our teams are making a difference, while growing their careers and fulfilling our mission by putting patients first every day here

Catalent is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status. If you require reasonable accommodation for any part of the application or hiring process due to a disability, you may submit your request by sending an email along with the job number and title to Jobs@catalent.com. This option is reserved for individuals who require accommodation due to a disability. Information received will be routed to a recruiter who will provide assistance to ensure appropriate consideration in the application or hiring process.